Billing Complaint
Hello, I have tried web chat and also phoning but no joy due to robots and automation. The pesky robots on web chat almost cancelled my whole package! Anyway I am complaining due to recently having ...
Forum Discussion
If your contract has just finished you'll be on a rolling monthly 'contract' at a 'no longer a new customer' price.
So, not really a complaint as it's expected to increase when no longer in contract.
You can contact VM to see if you can sign up to a new contract, however, you can't expect it to be the same price as previous.
However 76 a month for broadband seems ridiculous when compared to competitors. For line and 1 gig broadband. I don’t even get any TV! would still like a moderator to contact me on this as I feel this is draconian
Thanks
Hi Scottyboy99
Welcome back to our Community Forums and thanks for your post.
We're always more than happy to review your package and offer you a deal that suits your needs and budget.
It's not something we can assist with via the Forums but if you do call our team on 0345 454 1111 they will be able to help you further with this.
Let us know how you get on!
Hi Ayisha
thanks but problem with that number is it cut me off as I went through billing area saying do it all online. I want to speak to someone .
all too automated I’m afraid
thanks, Wayne
