Billed for service before activation
I have a billing problem. I activated my Virgin Media service on 24 Feb. However the first bill I received billed me for service from 14 Feb. I contacted V M customer service and they recognised the issue and told me a bill credit of £35 would be applied (I saved the conversation). I just received my latest bill and there is no credit applied and it continues to bill me for monthly periods starting from 14th of each month. Can someone from V M help with this - not keen to call customer service given it took ages to start with and then they didn't do what they said they would do?
Hello dpgl
Sorry to hear of the billing issues and problems getting these resolved, we appreciate you raising this via the forums.
We're keen to take a look at this and help get it resolved for you, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
