Billed for Netflix that I do not have

Question

I've had the issue for over 2 years. I get a credit every month to try compensate. But even then - the Netflix charge goes up every year.&nbsp;
I even have correspondence from VM saying that I can exit the contract without penalty if the charge persists. And it does, but they refuse to let me out of the contract. Well, I can if I pay them £500-odd.&nbsp;
So, ombudsman it is. But, you do need a formal complaint number, and it needs to go unresolved for more than 8 weeks before VM will entertain it.
So first things first - lodge a formal complaint, keep the ref number&nbsp;👍
And to the forum moderators - no, I don't want to speak to another representative. I'm already engaged in several channels of communication with you around this.

legosuit · Answer

Yup. Same here. 2 years and counting.I don't even have Netflix.&nbsp;To the forum mods: no I don't want to speak to another agent. I'm already speaking to you elsewhere.&nbsp;

legosuit · Answer

Yup. Same here. No fix for it.Common issue. See this article as well...&nbsp;https://www.ispreview.co.uk/index.php/2023/11/virgin-medias-uk-customers-plagued-by-phantom-netflix-bills.html#respond&nbsp;

legosuit · Answer

Same issue here. 2 years now. I have to get a credit every month. Correction - I have to contact and fight for a credit every month for the Netflix issue.

Only way (I hope) is to log an official complaint, get a ref #, fight for another 8 weeks, and if still not resolved, go to the ombudsman with that complaint and the associated proof that it has not been corrected. You have to go through that 8 weeks, however.

Found these articles on a few websites:

https://www.theguardian.com/money/article/2024/jun/26/virgin-media-charges-extra-channels-cancel-netflix

https://www.thesun.co.uk/tech/24773363/virgin-media-check-bills-overcharged-netflix/

https://www.techtimes.com/articles/298820/20231117/overcharged-netflix-bill-virgin-media-warns-customers-check-incorrect-subscription.htm

https://www.ispreview.co.uk/index.php/2023/11/virgin-medias-uk-customers-plagued-by-phantom-netflix-bills.html

The Guardian says that this particular instance was created by an agent in error. Not sure I buy that, as it would need to be a lot of agents and a lot of errors, judging by the number of people still having the issue.

legosuit · Answer

Same issue here. 2 years now. I have to get a credit every month. Correction - I have to contact and fight for a credit every month for the Netflix issue.

Only way (I hope) is to log an official complaint, get a ref #, fight for another 8 weeks, and if still not resolved, go to the ombudsman with that complaint and the associated proof that it has not been corrected. You have to go through that 8 weeks, however.

Found these articles on a few websites:

https://www.theguardian.com/money/article/2024/jun/26/virgin-media-charges-extra-channels-cancel-net...

https://www.thesun.co.uk/tech/24773363/virgin-media-check-bills-overcharged-netflix/

https://www.techtimes.com/articles/298820/20231117/overcharged-netflix-bill-virgin-media-warns-custo...

https://www.ispreview.co.uk/index.php/2023/11/virgin-medias-uk-customers-plagued-by-phantom-netflix-...

The Guardian says that this particular instance was created by an agent in error. Not sure I buy that, as it would need to be a lot of agents and a lot of errors, judging by the number of people still having the issue.

legosuit · Answer

I dont know why every reply I give to another thread just comes back here to this thread.Oh well. Here's another one.

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