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jmccall's avatar
jmccall
Joining in
2 years ago

Bill unaffordable non-existent customer loyalty

I have been a virgin media customer for as many years as I can remember and I am now at the point of my contract running out. I am really struggling to understand why my renewal price is £63 a month whereas if I were a new customer I can have exactly the same package for £44 a month. Where is customer loyalty or even common sense?