Forum Discussion

Helen-B7's avatar
Helen-B7
Joining in
12 months ago

Re: Non existent customer service!

I have also had the exact same problem. They are beyond a joke. Never experienced such poor customer service by any company, ever. I too had to resort to cancelling the DD - funny how that one only took them a few weeks to notice and send an email about. This form seems the only way people have ever had some sort of response from customer services so hoping (but not holding my breath!) that a human being will see this an actually get back in touch for once.

  • japitts's avatar
    japitts
    Very Insightful Person
    12 months ago

    Your post has been moved to a new thread, as is the general etiquette for a new query on here.

    That cancelling your regular payment provoked a reminder is of no surprise - VM's payment processing is notoriously efficient and an FAQ on this forum.

    What is the issue you have, or query you want to raise?

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    12 months ago

    Hi Helen-B7 

    Welcome to our Community Forums and thanks for your post. 

    I am sorry for the poor experience. It's certainly not the level of service we aim to provide. 

    Could you expand on what the issue is? I'd love to help further!

  • NinjaMeerkat's avatar
    NinjaMeerkat
    Fibre optic
    12 months ago

    I would advise against cancelling the direct debit, VM will raise a marker against your credit file which could cause you a load of grief with future credit applications.