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BD11's avatar
BD11
Joining in
2 months ago

biggest bundle combo - netflix query

i am trying to set up a new biggest combo bundle which comes with netflix but everytime i try to upgrade to 'no ads' it will not go through? 

 

 

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for reaching out to us BD11, and a very warm welcome to our Community Forums!

    Sorry to hear that you've been unable to get the desired tier of Netflix added to your package.

    We would need to advise that sadly we don't complete package changes via this platform, and this may therefore require a call into our team on 0345 454 1111 or 150 from your Virgin Media landline.

    Thanks,

    David_Bn