Forum Discussion

AshMcKay's avatar
AshMcKay
Tuning in
3 hours ago

Big trouble with contract renewal & current bill

I have a contract with Virgin paying £43 per month with my contract due to end soon but I renewed my contract on the website and got a confirmation email on the 7th of this month for £43.16 per month.

The problem is, when I view my current bill due on the 22nd of this month, it has shot up to £113.95 with no explanation.

I know the contract renewal can take a few days to kick in but I can't understand what is going on with my current bill, it does not make any sense to me? 

Is there anyone here from Virgin who can assist me?

Thanks so much, Ash

 

bill
charge
contract
overcharged
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VIRGIN

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    35 minutes ago

    Hi AshMcKay,

    Thanks for your post and welcome back to our community.

    I'm sorry to hear there has been some confusion around the new contract and the current bill. 

    I'd be happy to look into this for you.

    I'll send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.