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75james75's avatar
75james75
Joining in
10 months ago

Automated equipement return messages

Had my services with vm terminated on 25th May, waited for the returns packaging to send back their equipment.  Returned via a Yodel drop off point on 11th June.  Checked the tracking number on my receipt from the drop off point on the yodel site...says the package was returned to vm...BUT STILL vm are sending me automated emails and texts saying they are going to charge me for not returning their equipment by 25th June.  This is a good example of why I couldn't wait to end my vm contract and will never use their services again.

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    10 months ago

    Hi 75james75,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're being contacted about equipment that you've already returned. Please respond to the private message that I'll be sending to you shortly and we'll take a closer look at what's happening for you.

    Thanks,