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- jrogoJoining in
Thanks Tom. I am trying to set up an online account. I have entered my surname and the account number on my leaflet as requested, but am getting the reply-
'The provided account is currently not active'
I have had the account since May 2023 and am still paying. Any suggestions?
FYI I am not getting paper statements and would like an update on my account.
Many thanks
- Gareth_L
Forum Team
Hello jrogo.
Sorry you're unable to set the account up.
What we can do is take a look from here for you.
If you don't mind, i'll need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
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