Forum Discussion

Its_Me's avatar
Its_Me
Joining in
2 years ago

Area Reference Code

I'm trying to set up an online account and it's asking me for Area Reference.  I don't have any bills or the welcome pack and can't see to look it up.  How do I find out the area reference code for KT2 5HH?

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 years ago

    Hi Its_Me thanks for your post here in the Community - welcome!

    Sorry to hear of the concerns you've raised here.

    The Area Reference for your postcode is 03. We hope this helps and if you need any further support with setting up your account, please don't hesitate to let us know 😊

    Many thanks

    • JCE's avatar
      JCE
      Joining in
      2 years ago

      Hi, I’m trying to reset stuff and need my area reference code. I’m in L39 1NB. Thanks

  • Its_Me's avatar
    Its_Me
    Joining in
    2 years ago

    I've tried creating an account using this are reference code and I keep getting there's an error.  Is there a general problem or is this specific to this account?

    Oops, we've ran into a problem.
    Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

    • Nathan_B's avatar
      Nathan_B
      Forum Team
      2 years ago

      Thanks for coming back to us and letting us know you are seeing these issues Its_Me 😊 Sorry for any inconvenience this is causing 😔

      Just to confirm, have you been able to try this on multiple browsers and devices? Also does clearing cookies and cache help at all?

      If you still see this after trying the above, please let us know. We'll be happy to assist further.

      Regards

      Nathan