Forum Discussion

kath241172's avatar
kath241172
Joining in
3 hours ago

App says services not installed yet

My virginmedia app says services not installed despite them being installed for years. It means I can't run diagnostic tests on my equipment each time it stops working properly. I've spent hours on the phone and webchats but still not fixed. What should I do?  

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 hours ago

    Which services do yuo have and what equipment?

    For example broadband  M350 Hub3.  Bigger Combo bundle Mega TV  with TV360 box.

    Have you left VM and returned as a new customer?   

    Have you moved home since your VM was installed?