Forum Discussion

luke82's avatar
luke82
Joining in
1 month ago

Additional stream box activation fee

Hi

I just ordered an extra stream box and was charged 40.00 activation fee on top of the 5.00 per month rental. This seems excessive considering its just a small box that arrives in the post and i set up myself. SoI phoned virgin and they completely agreed, telling me they would cancel the original order and the extra fees, great, so then this morning got the email saying on next bill there will be 35.00 activation fee plus 5.00 delivery. My doctor wonders why my bp is through the roof

 

 

 

 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    1 month ago
    luke82 wrote:

    telling me they would cancel the original order

    Lets just hope they don't start a new contract as well ...

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    1 month ago

    Hi luke82 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with an activation fee. We have no control of the fees that are set up at the point of a customer ordering additional TV equipment or a new Hub, at the time there can be an activation fee or an installation fee, it is down to the agent should they choose to either remove or reduce that fee if and were possible. So that we can take a look into this further and advise where needed, we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina