Adding a second person name on my account

Hi Valerie76,

Thank you for your post. 

To confirm, are you saying your Son has power of attorney?

We wouldn't be able to just add another name to the accout as you can only have 1 named account holder on an account. 

^Martin

VM will not give access to third parties unless they have PoA. VM only allows accounts in a single name.

Hi Valerie76 

I'm afraid you can't add your son to make changes to the account, however you can give your son authorisation to speak on your behalf.

If calling on their own they will need to know your account security password (memorable word) to pass verification.

If you call then you can  pass the phone to them to discuss the account, but if you want to make any changes then your son will have to pass the phone back to you in order for you to let the agent know you have given your consent to apply those changes.

(They won't though be able to make any changes  to your account such as agreeing a new contract or cancelling, that requires your approval)

There is no specific direct-dial to UK-agents, else everyone would use it and not the main 150 number!

Calling earlier in the day was historically a more reliable way of getting an on-shore agent, but experiences seem to vary these days.