Forum Discussion

mjh17474's avatar
mjh17474
On our wavelength
23 days ago

Activation fee and credit?

I was coming to the end of my 18 month contract and noticed there was a new deal offered in the VM mobile app. I then noticed that I could switch to Gig1 for £36.64/mth (increasing in April), so I decided to go for that. I've just received a bill that has a £35 activation fee and £11.21 credit. Could a member of the VM team please explain why I've been charged an activation fee and what the credit is for?

TIA.

 

1 Reply

  • Hi mjh17474 thanks for posting and welcome back to our community.

    Sorry for any confusion around your first bill after your renewal. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R