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mjh17474's avatar
mjh17474
On our wavelength
23 days ago

Activation fee and credit?

I was coming to the end of my 18 month contract and noticed there was a new deal offered in the VM mobile app. I then noticed that I could switch to Gig1 for £36.64/mth (increasing in April), so I decided to go for that. I've just received a bill that has a £35 activation fee and £11.21 credit. Could a member of the VM team please explain why I've been charged an activation fee and what the credit is for?

TIA.

 

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    22 days ago

    Hi mjh17474 thanks for posting and welcome back to our community.

    Sorry for any confusion around your first bill after your renewal. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R