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Richard692's avatar
Richard692
Settling in
7 months ago
Solved

Activate free netflix

Not sure if this should be in here but not sure where else to post. I took out a package that came bundled with free netflix but can't find where to activate this. Any help would be appreciated!

  • Matthew_ML's avatar
    Matthew_ML
    7 months ago

    Hey Richard692, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are struggling to activate your free Netflix.

    To do this follow these steps please;

     

    1 Go to your. My Virgin Media Account:

    • Log in to your account and look for a Netflix banner or tile. 
    • Click on the banner or tile to be directed to Netflix. 
    • Entre the same login in for your online account.

    Any issues let us know. 

64 Replies

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  • Indabosky's avatar
    Indabosky
    Settling in
    1 month ago

    I am also having this same problem. I haven't received an activation email & the activation button is missing from my My account. I have contacted VM but still no resolution 

    • Vikki_M's avatar
      Vikki_M
      Forum Team (Retired)
      1 month ago

      Hi Indabosky,

      Thanks for your post and welcome to our community.

      I'm sorry to hear you haven't received your Netflix activation email.

      I'll send you a private message now so I can help. 

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

       

       

  • TomBarz's avatar
    TomBarz
    Joining in
    1 month ago

    I am also having the same issue. Click on the redeem Netflix tab and get error message please try again later. How spoken to lots of agents on the phone to be told, we will record it and it can take 10 days bit nothing seems to get done. 
    Frustrated is an understatement as this has been going on for two months now! 

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      1 month ago

      Hi Richard692 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with Netflix. So that we can resolve this for you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • media_help's avatar
    media_help
    Tuning in
    1 month ago

    I spoke too soon. Last night received emails from virgin and netflix. Netflix with ads set up ok after following link

    • Rebecca_CI's avatar
      Rebecca_CI
      Icon for Forum Team rankForum Team
      1 month ago

      Hi Media_help👋

       

      Happy to hear that you are all set up to enjoy your Netflix.👌

  • ayes's avatar
    ayes
    Joining in
    26 days ago

    I am also having this same problem. I haven't received an activation email & the activation button is missing from my My account.

    • Alex_RM's avatar
      Alex_RM
      Forum Team (Retired)
      26 days ago

      Hi ayes,

      Thanks for posting😊

      Sorry to hear you're having some issues with your Netflix activation, so I can look into this I've popped you over a private message.

      Alex_Rm

      • ayes's avatar
        ayes
        Joining in
        26 days ago

        Hi Alex,

        I havent received any pm :(

  • joloukes's avatar
    joloukes
    Joining in
    13 days ago

    I am having the same problem. I do not have a netflix banner on my virgin media. 

    I have contacted virgin media twice about this and have been told I will receive an email with an activation link within 72 hrs (3 weeks ago) and subsequently a call from the Netflix activation team within 48 hrs (4 days ago).

     

  • joloukes's avatar
    joloukes
    Joining in
    10 hours ago

    Is anyone able to help? I have not had any response here to my message 

    • Muhammod_I's avatar
      Muhammod_I
      Icon for Forum Team rankForum Team
      7 hours ago

      Hi joloukes,

      Thanks for reaching out again and I'm sorry to hear that you haven't received a message from the team when you first reached out.

      To investigate this further, we'll be sending you a private message shortly.