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Richard692's avatar
Richard692
Settling in
7 months ago
Solved

Activate free netflix

Not sure if this should be in here but not sure where else to post. I took out a package that came bundled with free netflix but can't find where to activate this. Any help would be appreciated!

  • Matthew_ML's avatar
    Matthew_ML
    7 months ago

    Hey Richard692, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are struggling to activate your free Netflix.

    To do this follow these steps please;

     

    1 Go to your. My Virgin Media Account:

    • Log in to your account and look for a Netflix banner or tile. 
    • Click on the banner or tile to be directed to Netflix. 
    • Entre the same login in for your online account.

    Any issues let us know. 

62 Replies

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  • patrickj's avatar
    patrickj
    Tuning in
    1 month ago

    Hi, I’m having the same issue here.

    The instructions are not right. There is no entertainment services link or a Netflix tile to click on. 

    I haven’t received any email about instructions on how to activate Netflix. I have checked the app, the desktop page, the mobile page and there’s not links to activate Netflix.

    does anyone have any advice please? 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      1 month ago

      Hi patrickj, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've not yet received your Netflix activation email. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks,

  • TellyTime's avatar
    TellyTime
    Tuning in
    1 month ago

    Another one having this same problem. I moved to a new package with Netflix included and still haven't received an activation email & the activation button is missing from my my VM account.

    I contacted customer service ad they said they would request an activation email is sent to me - still nothing!

    • mfend17's avatar
      mfend17
      Settling in
      1 day ago

      Same issue here. Please help me. I’m paying for a service I can’t use!

      • Muhammod_I's avatar
        Muhammod_I
        Icon for Forum Team rankForum Team
        1 day ago

        Hi mfend17,

        Thanks for informing us of this and we're sorry to hear about your Netflix issues.

        I'll be sending you a private message shortly so we can get to the bottom of this.

         

    • media_help's avatar
      media_help
      Tuning in
      22 days ago

      I am having exactly the same problem. Promised Netflix's with ads but no email with activation link and no tile in my virgin media account!

      • Rebecca_CI's avatar
        Rebecca_CI
        Icon for Forum Team rankForum Team
        22 days ago

        Hi Media_help,

         

        Sorry to hear you’re having trouble activating your Netflix account. To help resolve this, we’ll need to access your account. 

         

        We’ll send you a private message shortly so we can complete the necessary security checks with you.

         

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      1 month ago

      Hi TellyTime,

      Thank you for your post. We're very sorry for any issue you're having with activating your Netflix service. 

      We can certainly take a look into this for you. I will private message you now to confirm your details. 

      ^Martin

  • GibboB's avatar
    GibboB
    Joining in
    1 month ago

    I am also having this same problem. I haven't received an activation email & the activation button is missing from my My VM account

    • PatC2's avatar
      PatC2
      Settling in
      22 days ago

      as am I, I have only recently realised this is meant to be included in my package but i have not received an activation email, please resend or advise.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      1 month ago

      Hi GibboB, 

      Thanks for sticking with me via private message. 

      I'm glad I was able to get everything sorted for you. 😊

      If you have any further issues, please pop back to us in the Community. 

      Take care,

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      1 month ago

      Hi GibboB, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've not yet received your Netflix activation email. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks, 

      • gazar's avatar
        gazar
        Tuning in
        1 month ago

        I am also having this same problem. I haven't received an activation email & the activation button is missing from my My VM account

  • KMB11's avatar
    KMB11
    Joining in
    1 month ago

    I’m having the same issues also, my package comes with a Netflix membership, I’ve been given zero direction as to how I can activate it. It has been so difficult to get through to anyone to get this arranged, I’m unsure what to do next?

     

    can you share with me how you managed to set up your account?

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      1 month ago

      Hi KMB11 👋 Welcome to the community forum! Thanks for joining this thread and making your first post. 

      There's lots of general information about using Netflix with our services here 👉 https://www.virginmedia.com/help/entertainment-services/netflix - if you head to the Q&A question at the bottom titled 'How do I activate the Netflix Service' it outlines: To activate your Netflix plan, follow the instructions in your confirmation email or simply head to your My Virgin Media account and click the Activate button in the Entertainment services section under Netflix. Make sure you activate the service within 30 days – otherwise, you can call us on 0345 454 1111 to send you a new activation link or simply head to your My Virgin Media account and click the Redeem button in the Entertainment services section under Netflix to re-enrol.

      If you haven't received an activation email, or if the button is missing from your My VM account 👉  virg.in/myVM please let us know so we can offer further help! Thanks for your patience in the meantime!🌞

       

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    7 months ago

    Hey Richard692, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are struggling to activate your free Netflix.

    To do this follow these steps please;

     

    1 Go to your. My Virgin Media Account:

    • Log in to your account and look for a Netflix banner or tile. 
    • Click on the banner or tile to be directed to Netflix. 
    • Entre the same login in for your online account.

    Any issues let us know.