Forum Discussion

h0psc0tch's avatar
h0psc0tch
Joining in
4 days ago

Account paid by Direct Debit

As my account has always been cleared by DD how can it be my fault that the amount taken for last month was £10 short?

6 Replies

  • mupps's avatar
    mupps
    On our wavelength
    4 days ago

    Having the same problem. Told last month's bill wasn't paid. However it goes out by DD every month. And it went out as normal. Awful admin side of things are VM. 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 days ago

    Morning h0psc0tch 

    Thanks for posting and welcome back to the community. Sorry to hear of the billing issue.

    Have you checked out the PDF of the breakdown and if so, does it show any package changes made and thus any credits due for those changes, as we advance bill?

    Best wishes.

    • h0psc0tch's avatar
      h0psc0tch
      Joining in
      3 days ago

      Thanks John_GS

      It would appear that I have signed up for a new contract, way in excess of my needs, that I thought I had cancelled within the 14 days allowed but apparently not. The confusion came from believing I was still on the original contract. Thanks

      h0psc0tch

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        3 days ago

        Thanks for coming back to us h0psc0tch

        To confirm is the reasoning for the charge now  understood?

        Thanks,

        David_Bn