Account overcharged complaint
Just saw that my account was charged £111.72 this month instead of the usual monthly £34 charge. The bill says the package was £57 and the package change cost was £57 plus some amount owed from the last bill. This is outrageous as I have not changed package and renewed on an offer to keep the same monthly cost back in April. There was an incident where my account was cancelled abruptly due to the moving team’s mistake. I had no internet for a week and was promised that this will be compensated in my next bill. Not only wasn’t I compensated but I was charged even more!
