Evening,
So it's seems I am logged into my old cancelled account. I now have a new account number, but it won't allow me to change or move over to my new account which means I can't view my bills or my correct account details. Can you help please get this sorted?
Hi Geoffrey2412,
Thanks for posting and welcome to our community 😊
So I can help with this, I've popped you over a private message.
Alex_Rm
Hi Geoffrey2412
Thanks so much for joining me in a private message.
I'm happy we were able to resolve your concerns together :).
If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.
Take care.
Hi,
I also have this problem where I moved and called VM over phone to move my account too. But it's been a week and it still stay on the old account where I couldn't use the connect app.
Hi Winsches
Thank you for your post and welcome to our community.
I'm sorry to hear you've been unable to register the new online account since moving.
If you have an alternative email address you can use to register, please do so here with the new account details.
I'll also send you a private message now.
If you don't have another email address to use, or you have any issues registering, please respond to that private message and I'd be happy to help :).
Please look out for the envelope in the top right of the page.
Hi Winsches
Thanks so much for joining me in a private message.
I'm happy we were able to resolve your concerns together :).
If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.
Take care.
