Forum Discussion

Bernard1's avatar
Bernard1
Tuning in
2 years ago

Account cancelled still being billed

I cancelled my account with VM on the 18th of September and I was told it would be disconnected on the 18th of October, so that is fine with me.

I have a new ISP which was installed on the 28th of September and I was also having my phone number ported across to new provider, this has now been done. I was asked by VM to give them a call to let them know when the port had been done so as I wouldn't be charged for any telephone usage.

I have just been on the phone with VM who thanked me very much for this information, now the thing is.....why have I just got a monthly bill from VM with is due to be taken from my bank on the 29th of October.

I am somewhat confused.

Kind Regards

Bernard.

    • Bernard1's avatar
      Bernard1
      Tuning in
      2 years ago

      Thanks for that.

      Been with them from the onset (and before that was with Cable & Wireless/Nynex/NTL) and never missed a payment.

      Will just wait patiently and see what transpires.

      Again many thanks.

  • Snowdrops's avatar
    Snowdrops
    Just joined
    2 years ago

    I cancelled in November for disconnection in December. Received confirmation email that we are leaving. Paid final bill. Now received a bill for January and February. Can't get anywhere on the phone!

    • kmdcfcxo's avatar
      kmdcfcxo
      Joining in
      2 years ago

      Send to finance ombudsman, I will be doing the same and citizen advice if we get this as we're now leaving and had nothing but issues - gave 30 days notice and they terminated wtihin 24hrs.