Clarice1234
7 months agoJoining in
Accidentally renewed contract through email link
Hi,
I think I have accidentally renewed my contract via the renewal email link. How can I cancel this?
My current 18-month contract is ending in November 2024. I received an email from VM about Renewal Offers today (28 July). I clicked the 'Recontract Now' link on my mobile email app to view the offer, then clicked 'Continue' to see further details and add-ons. I exited the page without agreeing to any T&C boxes nor submitting the Order, yet I immediately received an email with all the Pre-Contract Documents and cooling period etc.
Why am I receiving contract documents already when I haven't even submitted the Order? How can I cancel this? It was a mistake and I still need to review this with my other housemates.