Forum Discussion

sbaron's avatar
sbaron
Joining in
9 hours ago

Accidental purchase of Adult channel Night Ticket

Searching the forum this seems a common issue.

Our 360 TV box is setup to restrict late night content which requires entering the PIN. When flicking through channels last night, landed on the adult channel section and when prompted to enter my PIN thought nothing of it assuming it was just to view details of the channel due to the nature of the content. However, after inputting the PIN, it flashed up that I had purchased a Night Ticket until 5am for the channel. There was no warning or pricing details shown of any kind and I have no idea what the charge is, nor did I watch the channel at any point.

 

Could someone please check to see if I have indeed been charged for this error and if so refund it.

 

Thank you.

2 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    6 hours ago

    Hi sbaron,

    Thanks for your post and welcome to our community.

    I'd be happy to look into this further for you and check to see if a charge has been applied.

    I'll send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.