Accidental ticket purchase

Hi,

I accidently purchased a ticket on pay-per-view channel. I didn't read the message that appeared and assumed it was asking for a parental control pin. As soon as I entered the pin I realised what I did and changed the channel - I didn't unlock the parental control pin on the next screen.

The account isn't mine and I'd like to avoid the awkward conversation of what I was up to! I'm even happy to pay for it myself just to take it off the bill.

Is it possible to cancel the purchase? How will the purchase appear on the bill? Will the account holder be notified?

Thanks

Hi there Oops3 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with some pay per view content. The purchase would not have gone through unless the code was fully entered. This would appear on the monthly bill as a pay per view charge if the purchase completed. We would not be able to remove the charge without speaking directly to the account holder.

Thank you.

There are plenty of other threads here discussing the same problem. The interface is not clear enough and it is too easy to make accidental purchases.

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Charged-for-entering-my-Pin/td-p/5532321

This was my first time making this mistake and certainly my last. I would be very grateful if the purchase could be wiped - especially given that as soon as I entered the pin I changed the channel and didn't actually continue to unlock the channel.