Absolute Farce, you are about to lose a customer!
Saw my contract was up, saw a decent deal accepted it, got my confirmation emails etc pre contract info, new bill stuff etc.
gave it an hour or two and checked my account nothing, thought id contact webchat to see what's going on.
they did not have any idea about any contract i had accepted despite all my confirmation emails, gave them the reference etc, the first advisor suggested it may take 15 days. okay, but then i got differing info some post on here said it was instant some said 5 days some said 14 etc.
so i contacted them again, different advisor, also had no idea, but agreed to try and match it if i gave him the info
my original contract offer i accepted was
| Monthly total | £102.90* |
| Current monthly price from April 2026 | £129.32* |
he said he could match it and it would be activated straight away no wait time, happy days. hes matching the deal and i get it activated straight away. he asked if i accept and i said yes, thinking he matched my offer.
and it was the same offer, except it was now £164 a month after the 18 month instead of £129.32. now this is where it is my fault, when he said can you confirm this i thought i was confirming him sending me the contract info. so i did.
when he said okay all done i checked and noticed the issue. so ive stated no actually thats not what i wanted, in fact ive changed my mind now i dont want that, and im not going to renew my contract.
he said its already done, and live. but i can call em up april next year and see what they can do for me
So being on hour 4 here ive lost the will to deal with virgin media anymore, gonna resolve this through ofcom if i have to.
Bamboozled then upsold!
