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Bogwoppit64's avatar
Bogwoppit64
Joining in
6 months ago

360 upgrade not working

I recieved the replacement 2 remotes, along with a stream box/puck.

But, no amount of contacting virginmedia on webchat, two times, has got my upgrade sorted

Was told "give it 2 hours", then 3 hours later, "give it 30 mins", etc. Nothing, apart from deletion of recordings, no on demand access, and a notification of a problem on the account.

The puck/stream box cannot find any details of my account.

I did a v6 reset, restarted router, and had to re-connect to router.

I dont want this upgrade now, if today is anything to go by 

 

5 Replies

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    6 months ago

    Thanks for reaching out to us Bogwoppit64, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues you've been experiencing when trying to migrate to our 360 TV services. 

    Can you please confirm if you are presented with any error codes or messages on the screen at all?

    Thanks,

    David_Bn

    • Bogwoppit64's avatar
      Bogwoppit64
      Joining in
      6 months ago

      The main message, on home screen, says there is a problem with my account. And i should call "UNKNOWN" 

      i have done a webchat again, gave them my V6 S/N, and MAC address. And, still not working, and the stream box that came with the 2 remotes cannot find my account.

      They are sending a engineer out on thursday morning, hopefully to replace the box, as i dont think its working right 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        6 months ago

        Thanks for coming back to us with an update Bogwoppit64.

        Sorry to hear our team have not been able to resolve this issue remotely.

        Do please let us know how the engineer visit goes on Thursday and we'll be on hand to offer any further assistance if this is required.

        Thanks,

        David_Bn