Forum Discussion

CDR's avatar
CDR
Tuning in
7 months ago

20% off email, contract signed. Still being charged old price.

Am I missing something?   Are they just playing word games?

I have the contract in front of me, and it states the following:

Main services total£56*
Current monthly price after your 18 month contract£76*
  • japitts's avatar
    japitts
    7 months ago

    I'm assuming that 20% off refers to a comparison with your current rolling contract that is shortly exiting its minimum term, and thus losing time-limited discounts.

    You're then being offered a £76/month package that has a £20/month (~26%) time-limited discount.

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago

    I feel we need a little more context here. What are your minimum term dates? What is this "20% off email" mentioned in your subject line?

    On the face of it, you have a £76/month package with a time-limited £20/month discount.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    7 months ago

    Hi CDR, thank you for your post and apologies for any confusion caused 😔

    If you could please answer the questions asked by japitts, that'd be much appreciated.

    Once we have a bit more context, we'll do our best to help you.

    Regards,
    Daniel

    • CDR's avatar
      CDR
      Tuning in
      7 months ago

      In May I received an email stating that I could renew my contract (broadband and landline) and have 20% off, (I am unable to find the email currently). So I clicked the link and signed up. This is what it says on the contract that was emailed to me:

      Minimum contract length:
      18 months

      One off charges: £0.00
      Upfront payment: £0.00

      Initial monthly cost:
      £56.00*

      Your initial monthly service cost is £56.00*
      Your first bill will also include: £0.00 for One off charges plus a £0.00 Upfront payment

      Your monthly service cost from month 19 is currently £76.00*

      * Monthly price of Virgin Media's main services will increase each April by the Retail Price Index rate of inflation announced in February each year plus 3.9%.
      Doesn't apply to any add-ons you may have selected, out-of-bundle charges or admin costs, which may increase separately. For further details, please see the
      section titled "Other relevant information" on the Contract information sheet.

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago

    I'm assuming that 20% off refers to a comparison with your current rolling contract that is shortly exiting its minimum term, and thus losing time-limited discounts.

    You're then being offered a £76/month package that has a £20/month (~26%) time-limited discount.