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aimielouise1988's avatar
aimielouise1988
Just joined
4 days ago

‘Free Gift’ still not received 7 months later

Took out my contract with virgin media during the Black Friday sales on 13th October 2024 where the options of a free promotional gift were an Xbox Series One S or £150. Chose the Xbox and despite multiple complaints raised and calling/chatting on the app, still no Xbox! Has anyone ever actually received their gift? 

1 Reply

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    4 days ago

    Hi aimielouise1988 thanks for posting and welcome to our community.

    Sorry to hear you've not received your welcome gift. And for any concerns this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R