Forum Discussion

_willw's avatar
_willw
Joining in
27 days ago

£50 Just Eat voucher reward is pointless

About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher.
Yesterday I went to check my university emails and found an email had come through from 3rd October but because of university email security system, it had taken 7 days to be marked as safe as an external email.

When trying to claim my voucher, it says ‘this event is full’, and despite contact with virgin over the phone and web chat, nothing could be done because they told me the voucher is only valid for one day and had expired despite only reaching my email address 2 days ago.

Not sure why they offer an award if there’s a one expiry and there was nothing I could find which states a one day expiry. Make sure not to bother going with this deal if there is any sort of system which filters out external email addresses and virgin support were not helpful and kept telling me to go between phone contact and web chat.

 

57 Replies

  • R2004's avatar
    R2004
    Joining in

    We’ve installed our broadband back in September and it’s November now but we haven’t received our Just Eat voucher. Any help with this? I’ve called Virgin and the guy doesn’t seem to know what it is. 

  • Haven't the same issue, I have not received mine either and no one is responding, any advice? 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey albakri, thank you for reaching out and we are sorry to hear about your JustEat voucher, also a warm welcome to the community.

      To confirm has this been over 30 days since you was installed?

      Have you checked your spam and junk emails?