Forum Discussion

_willw's avatar
_willw
Joining in
3 days ago

£50 justeats voucher reward is pointless

About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher.
Yesterday I went to check my university emails and found an email had come through from 3rd October but because of university email security system, it had taken 7 days to be marked as safe as an external email.

When trying to claim my voucher, it says ‘this event is full’, and despite contact with virgin over the phone and web chat, nothing could be done because they told me the voucher is only valid for one day and had expired despite only reaching my email address 2 days ago.

Not sure why they offer an award if there’s a one expiry and there was nothing I could find which states a one day expiry. Make sure not to bother going with this deal if there is any sort of system which filters out external email addresses and virgin support were not helpful and kept telling me to go between phone contact and web chat.

 

8 Replies

  • Hi _willw,

    Thanks for posting, and welcome to our community 😊

    Sorry to learn there's been an issue with the voucher, so I can get a few more details from you, I've popped you over a private message. 

    Alex_Rm

    • miacassidy's avatar
      miacassidy
      Joining in

      Hello,

      The exact same thing has happened to me too. We were sent a link to activate our voucher but once you proceed it says 'Sorry, this event is full.'

      Please could you also message me so we can arrange it to be sorted.

      Mia 

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team

        Hi miacassidy 

        Welcome to our forums, and thank you for your first post. Sorry to hear you are having a similar experience with your voucher. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,