web safe not working
As others reported, web safe feature is not working. Please resolve soon. Thanks.
Forum Discussion
6 Replies
Web Safe requires your device use Virgin Media's DNS. To verify this is the case go to 1.1.1.1 — the Internet’s Fastest, Privacy-First DNS Resolver and confirm AS Name value is reported as Virgin Media, for example:
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Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks- Gareth_L
Forum Team
Hello danna.
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your websafe.
I'd like to take a look into this for you and see what we can do from here.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
Opened a complaint and got the issue fixed within 4 days. Web safe working as intended. Thanks for the support Gareth_L.
my.virginmedia.com/my-cases/make-a-complaint- Carley_S
Great to hear this is all resolved for you now danna
If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
