Forum Discussion

danna's avatar
danna
Joining in
2 years ago

web safe not working

As others reported, web safe feature is not working. Please resolve soon. Thanks.

6 Replies

    • danna's avatar
      danna
      Joining in

      Thanks for reply. Yes, it says Virgin Media.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team

        Hi danna.

        Thanks for your time over the past week.

        Glad to know we have been able to fix the websafe fault for you.

        If you need anything else, you know where we are.

        Gareth_L

         

  • Hello danna.

    Thanks for your first post and welcome to our Community.
    Sorry to hear you are having an issue with  your websafe.
    I'd like to take a look into this for you and see what we can do from here.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L
     

  • Opened a complaint and got the issue fixed within 4 days. Web safe working as intended. Thanks for the support Gareth_L.
    my.virginmedia.com/my-cases/make-a-complaint

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team

      Great to hear this is all resolved for you now danna 

      If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).