Forum Discussion

wilkie2's avatar
wilkie2
Joining in
4 years ago
Solved

Web safe settings not working

I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. I have tried several times over the last month with the same results. 

please help

Account settings
My virgin media
web safe
  • Kain_W's avatar
    Kain_W
    4 years ago

    Thanks for your cooperation over PM wilkie2,

    I'm glad we were able to rectify this for you.

    If you do have any further queries then be sure to pop back up to the team for assistance.

    Kind Regards,

17 Replies

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    4 years ago

    Does the issue persist:

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

      • 用心棒's avatar
        用心棒
        Very Insightful Person
        4 years ago

        The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond.

  • Sjcoles's avatar
    Sjcoles
    Joining in
    3 years ago

    Hi, I’m having similar issues where I can’t access the web safe page. 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Sjcoles,

      Thank you for your post and welcome to the community.

      I'm very sorry to hear about the issue you're having accessing that page. 

      Have you been able to try via different web browsers?

      ^Martin