Virgin Media Netflix hacked
Hi
So I visited my in laws yesterday and they explained they have has issues with virgin, so basically they can not get into Netflix on virgin media, when they open Netflix it has other peoples profiles on there and they have locked it with a pin. So I logged onto their Netflix account on my phone but their Netflix account is fine so it appears that someone has hacked their virgin media account and registered their own Netflix account.
I then tried to log on to virgin media to see if I can fix the issue from there, but virgin media doesn't recognise my father in laws email even when I try to reset the password your website does not have his email registered, which is strange because he receives emails from you regarding billing.
My father in law has spent weeks trying to speak to someone to help him and when he finally gets through to someone they hang up the phone on him. He has now lost his patience and sent an email and written letter to you explaining the issues, his bank advised he cancels his standing order to you which he has done but the only contact he has had from you is a letter advising him that his payments have stopped but no contact number or manager to call to discuss this.
He wants to cancel and move to sky, though I have advised in his area he gets much better coverage from virgin. This is causing him a lot of upset because he is not great with technology and he cant get through to someone to help him fix the issue, also him paying for this package is outrageous that he can not access this because someone has hacked him.
I have told him I will help fix this for him so can someone please get back to me regarding this either with advise how to fix the issue or a contact number I can call to get this issue resolved.