Hello, I moved house on Tuesday and despite the Parental Controls being switched off I am unable to access a number of sites (https://nordvpn.com) for example.
I have contacted support every day since moving but they just keep saying it is switched off.
Help!
Thanks for reaching out to us billflaney, and a very warm welcome to our Community Forums!
Sorry to hear of the issues experienced with child Safe.
Check out the envelope in the top right hand corner for a private message from me, and I'll aim to have this resolved for you
Thanks,
David_Bn
Come on Virgin Media - fix this bug in your systems:
https://community.virginmedia.com/t5/Security-matters/Parental-controls-stuck-on/td-p/5603999
