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Mjw58's avatar
Mjw58
Joining in
5 months ago

Parental controls stuck on

Signed up here because all of a sudden parental control started working on my account without me changing anything. I can't change settings in my control panel, where it shows virus protection and parental controls are off and if I try to change it tells me the changes can't be saved.

I spent over an hour on chat last Friday and the agent told me she had switched parental controls off and it would take 24 hours to resolve. 72 hours later there is no change and pc is still doing its thing.

I see here it's a common problem that some folks have managed to resolve via private message from a Virgin Media agent. Can I have similar help please?