Forum Discussion

ALF28's avatar
ALF28
Super solver
2 years ago
Solved

NOT LOGGED OUT

When I logged out of my VM email (webmail) there was a warning notice as below-

i checked all browsers on my laptops and could not see any reason???

Sign Off Error
Logging off for all sites did not succeed. To complete the logoff process, we recommend that you close all of your browser windows.
Local Authority: oauth.virginmedia.com
 
  • Hi there ALF28 ๐Ÿ‘‹ Welcome back to our forum and thanks for your post ๐Ÿ˜Š

    This certainly is a strange one ๐Ÿค” Just to confirm, have you had any other browsers open that have been logged into your webmail at the same time? I'd recommend clearing your browser cookies and cache to see if this helps.

    Let us know if this does indeed resolve this. If you need anything further, let us know. We're always happy to help.

    Regards

    Nathan

  • Hi there ALF28 ๐Ÿ‘‹ Welcome back to our forum and thanks for your post ๐Ÿ˜Š

    This certainly is a strange one ๐Ÿค” Just to confirm, have you had any other browsers open that have been logged into your webmail at the same time? I'd recommend clearing your browser cookies and cache to see if this helps.

    Let us know if this does indeed resolve this. If you need anything further, let us know. We're always happy to help.

    Regards

    Nathan

    • ALF28's avatar
      ALF28
      Super solver

      Thanks, I have cleaned my browser cookies and cache in edge, and today the webmail is logging out properly, so solved.

      I do sometimes use an email client but I checked and there were no sessions active.

      • ALF28's avatar
        ALF28
        Super solver

        I note then when I reply to the previous post sometimes it duplicates the previous post ( by Nathan_B) which then shows twice, I have had that happen before?

  • ALF28's avatar
    ALF28
    Super solver

    15/02/2024

    Sign Off Error
    Logging off for all sites did not succeed. To complete the logoff process, we recommend that you close all of your browser windows.
    Local Authority: oauth.virginmedia.com
     
     
    I have had this again-not logged out message after logging out of my VM email, so I changed my password and app password which was not easy as it took several goes and kept cancelling, but it did fix the problem of not logging out properly, so solved.
    At one stage it indicated the email had changed which was incorrect, only the password was changed.
    I also cleared the browsing history in case that was the problem. It was behaving as if there was two logins open, perhaps a browser crash may have caused the issue, but still unusual and last occurred in august 2023 so is rare.
    However I also had a blackmail email "sent from my own VM email address", probably spoofed and from an IP address belonging to Vodaphone Bulgaria and other spam emails in some cases from known  contacts but with unknown sender email addresses as if the spammer may have knowledge of my contacts and emails.
    I regarded this as  warning something was not correct, but the account was secure and I have now updated all security so no further action needed.
  • ALF28's avatar
    ALF28
    Super solver

    Sign Off Error

    happened again so I had to update all my security passwords and I logged out of all sessions which cured the problem, so it was not cookies.

    I did check that there was no open session on any browsers and could not find any open sessions even in history.

    Happens regularly so I am not sure if it down to VM or some one else viewing my emails?

    • ALF28's avatar
      ALF28
      Super solver

      Sign Off Error-yet again

      Not solved, happened again today, perhaps I need to log out of VM prior to logging out of email, also captcha doing robot checks today. There may be separate servers for VM and email which are linked, I only am using webmail so it should not happen.

      I will clean out my browser history/cookies.