Forum Discussion

carrie88's avatar
carrie88
Tuning in
3 years ago

Netflix Scam

I have recently been charged £15.99 on My October, November & December Bill for a Netflix subscription that I have not taken out or agreed to, I have spent over 5 hours on the phone this weekend to many customer service agents who have call me a liar, been rude and very unhelpful, still unresolved, I have contacted Netflix who has told me the email address associated with this Netflix account and it has nothing to do with me, I have explained this to customer service who are still unwilling to deal with this as a fraudulent request on my account and will not reimburse or follow this up with an investigation, as a matter of coincidence around the same time that this subscription was requested in October I had a engineer attend my property, looking through the forum this is not a singular issue as other customers have experience the same thing, is this a core issue with virgin media that engineers and customer service agents are scamming virgin media customers, is this something that should be brought to the newspapers attention because I am more than willing to do so. 

I would be interested to see how many others have experienced this issue. 

  • Hi carrie88,

    Thanks for posting and welcome to our community 🙂

    I'm sorry to hear there's been confusion around the Netflix subscription, I can see you've been able to speak to the team since your post yesterday and been able to get things sorted.

    If you do still need help with anything please let us know.

    Alex_Rm

    • Dmlc7's avatar
      Dmlc7
      Joining in

      I have had the same issue.

      I don't understand how this is allowed to happen without notifying the account holder.  The first you here of it is, when you get the bill.

      There is a serious flaw in your processes which is allowing this to happen

    • carrie88's avatar
      carrie88
      Tuning in

      Not completely resolved 

      issued with credit and Netflix removed from account and complaints issued a good will gesture and refunded the amount I had been over charged as well as reducing my monthly amount, for virgin media still to try attempt to take over £125 from my bank at the start of February and because I recalled it I had my services suspended today and blackmailed into paying the outstanding amount before I could speak with someone about why I had been charged at my previous bill rate and a charge applied for netflix again instead of my new monthly amount, still no closer to understanding why and how the credit I had applied to my account has gone, it’s like the credit was applied and then virgin media applied additional charges and billed me at a higher amount to take it back off me, with my new monthly amount and my money from Netflix refunded I shouldn’t have paid for February or March’s bill. I will be calling tomorrow to lodge another complaint and requesting a deadlock letter to go to the odbudsman with, this is fraud and completely out of order 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey carrie88, thank you for reaching out and I am sorry to hear about this.

        I have taken a look and I can see from our end you spoke to the team about this did they manage to get this resolved for you? Thanks

  • This is an absolute scam....well, its 100% a bug in the tivo software.

    My wife already has a netflix subscription so decided to log into netflix on our tivo box.....however she mistakenly logged in with hotmail.co.uk  NOT her actual hotmail.com address.  - there is zero password setup or email verification

    There is no verification on the email address but instead you are immediately subscribed to £15.99 netflix.

    I ve cancelled online, logged out of the account on the Tivo box and powered off the Tivo. Next time it is powered on it has somehow logged itself back in and resubscribed me to netflix @£15.99

    I spoke with a helpful guy on line who sorted out a refund and "deleted the netflix details" odd my Tivo.....and the account was disconnected.  - Great!   

    We then logged in using our actual Netflix subscription account. After the next reboot of the Tivo box we were logged in again using the incorrect account anf another £15.99 subscription started.

     

    This is an absolute racket. As it happens.....this exact scenario has happened to one of my neighbours who has since quit Virgin media after 12+ months of the same Netflix billing. 

  • Also...for Virgin staff. FYI - netflix account details when created through Virgin do NOT exist on Netflix's systems. My wife incorrectly used an email address that does not even exist when initially logging into to Netflix on Tivo. It doesn't even ask for a password or verify the email address...instead you are subcribed @ £15.99/month. I called netflix and they have zero record of the account using the incorrrect email address.. 

     

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team

      Hi nextflixtivobug 👋.

      Thanks for reaching out to us. Apologies for your Netflix issues, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

      Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

      Thanks.

      Sabrina
       

  • Have had the same issue. Nearly ONE YEAR of fraudulent overcharging for Netflix never asked for.

    Seems that I am not the only one. After hours on the phone to incompetent (I hope this is the case and nothing more sinister) customer services, empty promises re solving the problem in future billing and reimbursement, I am still being fraudulently overcharged.

    Could this Virgin Media scam be the next scandal we read about? Maybe Martin Lewis could sort it out for the many other Virgin Media customers being scammed by Virgin Media? A disgrace.