Cyril3
7 months agoJoining in
Memorable word to speak to customer services
I have been a customer of Virgin Media for over 20 years and am trying to contact customer services by phone, which has always been possible. Now, I need to speak to someone and they’re asking for a memorable word that I have never been asked for before ( as far as I’m aware) and has never been set up by me. When I try to do this via my account on the website it keeps telling me that it can’t be saved - therefore I can’t ‘reset’ it. How do I get to talk to a human being? I have been trying for over 4 hours!!