Forum Discussion
- goslowAlessandro Volta
If the site was being blocked you would see an overt VM blocking message/graphic. What are you seeing on screen?
In this similar topic
there seems to be a common theme involving German hosting/routing similar to hosting/routing for your domain name issue. Do you get the same issue with the simulator site mentioned above?
- redmoonmbeamJoining in
Thanks. Yes, it the same. I get the website timing out and it is a german website. Looking at that topic - it seems to say to disable child safe. As far as I know I haven't changed any of my settings. How do I disable child safe if that is the issue? If I go to http://192.168.0.1 I can't see anything in settings
- goslowAlessandro Volta
Try changing the DNS settings on your device.
- Daniel_EtForum Team
Hi redmoonmbeam 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
Have you tried following the advice provided by goslow? If so, are you any further forward in terms of resolving the issue?
Advice on how to disable Child Safe can be found in this article here.
Please pop back to us at your earliest convenience.
Regards,
Daniel- redmoonmbeamJoining in
Hi Daniel - I'm in Nottingham and it seems to be routing issue. Same as this person I believe: this https://community.virginmedia.com/t5/Networking-and-WiFi/CANNOT-ACCESS-CERTAIN-WEBSITES-TIMED-OUT-ER...
I already have Child Safe disabled
- goslowAlessandro Volta
Further discussion on this topic
has pinned it down to a VM routing issue rather than a DNS issue. Nothing the customer(s) can fix from their end.
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