I cannot access ceratin websites from my internet the connections time out before website opens.This happens to PC wired and IPAD on wifi but if i use mobile data with WIFI turned off on my phone no problems reaching sites.I have bought a VPN for month and with that activated can reach websites - no problem.So it would seem that Virgin Media are somehow blackilisting/blocking certrain websites.How do I get this fixed?Online help were just happy VPN fixed it which costs more money and does not fix problem is merely a work around.Can anyone help?

Cut to the chase and share a list of the URL that are providing problemsalong with screen shots of the browser error messages.

For example www.simmarket.com and attached error on another site- I get error timed out connection but all works fine if I use VPN and I have tried all the change DNS, flush this and that, clear cookies etc etc

Using our VM Hub in Router mode, with Child Safe Disabled & Virus Safe Disabled.www.simmarket.com worked fine.http://downloads.fs2crew.com/ and https://downloads.fs2crew.com/both produced no response but this works : https://fs2crew.com/downloads/

With Virgin Media's Essential Security service enabled (Virus protection On, Parental controls On) there is no issue accessing website suggesting a routing or site issue. To try and determine the cause open a Command Prompt in Windows or Terminal application elsewhere, and enter the following commands:if using Windows:curl -IL simmarket.comtracert simmarket.comotherwise:curl -IL simmarket.comtraceroute simmarket.comPost the resulting curl output here and redacted output from tracert / traceroute, i.e. do not post initial steps, for example:traceroute to simmarket.com (157.90.128.219), 30 hops max, 60 byte packets 1 REDACTED ⋮ ⋮ 9 ae1-2014.nbg40.core-backbone.com (81.95.15.206) 40.771 ms 41.286 ms 41.258 ms 10 core-backbone.hetzner.com (81.95.15.6) 35.107 ms 39.398 ms 39.043 ms 11 core22.fsn1.hetzner.com (213.239.254.241) 42.502 ms core21.fsn1.hetzner.com (213.239.254.217) 35.255 ms core22.fsn1.hetzner.com (213.239.254.237) 42.446 ms 12 213-239-252-125.clients.your-server.de (213.239.252.126) 41.725 ms ex9k2.dc16.fsn1.hetzner.com (213.239.229.230) 41.574 ms 41.473 ms 13 secure12.simmarket.com (157.90.128.219) 40.632 ms 44.700 ms 40.173 ms-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn moreHave I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

I'm having the same issue with https://runalyze.com/ with it saying this site couldn't reach and timed out. Again I can access on 4G or via VPN and just seems to be an issue with VM.

CANNOT ACCESS CERTAIN WEBSITES - TIMED OUT ERROR | Virgin Media Community

Client62
Alessandro Volta
8 months ago
Cut to the chase and share a list of the URL that are providing problems
along with screen shots of the browser error messages.
- Philipe
  Joining in
  8 months ago
  For example www.simmarket.com and attached error on another site- I get error timed out connection but all works fine if I use VPN and I have tried all the change DNS, flush this and that, clear cookies etc etc
Client62
Alessandro Volta
8 months ago
Using our VM Hub in Router mode, with Child Safe Disabled & Virus Safe Disabled.

www.simmarket.com worked fine.
http://downloads.fs2crew.com/ and https://downloads.fs2crew.com/
both produced no response but this works : https://fs2crew.com/downloads/
- redmoonmbeam
  Joining in
  8 months ago
  Hi Client62 - on your VM Hub are you able to access https://runalyze.com/ ?
用心棒
Very Insightful Person
8 months ago
With Virgin Media's Essential Security service enabled (Virus protection On, Parental controls On) there is no issue accessing website suggesting a routing or site issue. To try and determine the cause open a Command Prompt in Windows or Terminal application elsewhere, and enter the following commands:
if using Windows:
curl -IL simmarket.com
tracert simmarket.com
otherwise:
curl -IL simmarket.com
traceroute simmarket.com
Post the resulting curl output here and redacted output from tracert / traceroute, i.e. do not post initial steps, for example:
traceroute to simmarket.com (157.90.128.219), 30 hops max, 60 byte packets 1 REDACTED ⋮ ⋮ 9 ae1-2014.nbg40.core-backbone.com (81.95.15.206) 40.771 ms 41.286 ms 41.258 ms 10 core-backbone.hetzner.com (81.95.15.6) 35.107 ms 39.398 ms 39.043 ms 11 core22.fsn1.hetzner.com (213.239.254.241) 42.502 ms core21.fsn1.hetzner.com (213.239.254.217) 35.255 ms core22.fsn1.hetzner.com (213.239.254.237) 42.446 ms 12 213-239-252-125.clients.your-server.de (213.239.252.126) 41.725 ms ex9k2.dc16.fsn1.hetzner.com (213.239.229.230) 41.574 ms 41.473 ms 13 secure12.simmarket.com (157.90.128.219) 40.632 ms 44.700 ms 40.173 ms
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
- redmoonmbeam
  Joining in
  8 months ago
  I'm having the same issue with https://runalyze.com/ with it saying this site couldn't reach and timed out. Again I can access on 4G or via VPN and just seems to be an issue with VM.
Philipe
Joining in
8 months ago
I get following:
Virgin Media phone support is useless just get passed form person to person and no one understands the issue they think broadband is not working and try same things each time!
- Client62
  Alessandro Volta
  8 months ago
  There is no need to redact a tracert, we do need to see exactly where the trace gets stuck.
  
  The IPs are either local ( hence unreachable from the internet ) or public hosts which we all can see.
  - 用心棒
    Very Insightful Person
    8 months ago
    Client62 wrote:
    There is no need to redact a tracert, we do need to see exactly where the trace gets stuck.
    
    The IPs are either local ( hence unreachable from the internet ) or public hosts which we all can see.
    FWIW the privacy issue is the trace route result reveals a user's area and that may not be obvious nor desirable hence the request to redact the first few step. The redaction in this case does not preclude concluding the issue is within Virgin Media's network and not resolvable by user alone.
redmoonmbeam
Joining in
8 months ago
Yes, I get the same if doing tracing route to runalyze. How did you check or change your DNS settings?
Client62
Alessandro Volta
8 months ago
https://runalyze.com/ is working fine for me from Colchester.

Where are you ( approx where ! ) and does a tracert resolve to that website.
- redmoonmbeam
  Joining in
  8 months ago
  Hi Client62 - right so definitely not being blocked by VM. Just I'm unlucky where I am (Nottingham) that it can't route to that IP address for some reason
  - Philipe
    Joining in
    8 months ago
    May be a coincidence but I am in Nottingham as well.
Client62
Alessandro Volta
8 months ago
In this instance we are all trying to learn the location of the faulty VM host / router !
lemonzest
Joining in
8 months ago
From nottingham also having issues contacting german based websites, pkgs.netbird.io and codeberg.org and some other sites time out too.
- Philipe
  Joining in
  8 months ago
  Hi
  Just tried to access your web addresses outlined above and also dont work for me either - all work fine on VPN though so obviously not an isolated issue with my router/wifi something in VM network.
MasterOfArts1
On our wavelength
8 months ago
1 possible issue is that you have a DYNAMIC ip address that is black listed on certain DNSBL, contact each of them to resolve. You could also speak to your ISP about another IP or rent a static from them. Before all that though try changing your DNS to say open DNS or cloudflare and see if that resolves as its known to work quite a lot 👍
- Philipe
  Joining in
  8 months ago
  Thanks for idea - tried this and made no difference I am afraid.
  - Alex_RM
    Forum Team
    8 months ago
    Hi everyone,
    
    Thanks for posting and sorry you're all struggling to access certain sites.
    
    We're aware of an issue and are currently investigating it.
    
    Alex_Rm
Molly_T
Forum Team
8 months ago
Thank you for returning to the public thread to advise it's all sorted now Phillipe!

Glad to see it's resolved. - Thanks to the community too for their diagnostic support with this one.

Wishing you all the best. 🌞

Forum Discussion

CANNOT ACCESS CERTAIN WEBSITES - TIMED OUT ERROR

Related Content

Can't access some websites

Website won’t load on Virgin Media

Unable to open job website

Unable to access Virtual desktop Website(s)

Website Blocked