CANNOT ACCESS CERTAIN WEBSITES - TIMED OUT ERROR

[Philipe]

I cannot access ceratin websites from my internet the connections time out before website opens.
This happens to PC wired and IPAD on wifi but if i use mobile data with WIFI turned off on my phone no problems reaching sites.

I have bought a VPN for month and with that activated can reach websites - no problem.

So it would seem that Virgin Media are somehow blackilisting/blocking certrain websites.

How do I get this fixed?

Online help were just happy VPN fixed it which costs more money and does not fix problem is merely a work around.

Can anyone help?

[Client62]

Cut to the chase and share a list of the URL that are providing problems
along with screen shots of the browser error messages.

[Philipe]

For example www.simmarket.com and attached error on another site- I get error timed out connection but all works fine if I use VPN and I have tried all the change DNS, flush this and that, clear cookies etc etc

[Client62]

Using our VM Hub in Router mode, with Child Safe Disabled & Virus Safe Disabled.

www.simmarket.com  worked fine.

http://downloads.fs2crew.com/ and https://downloads.fs2crew.com/
both produced no response but this works : https://fs2crew.com/downloads/

[用心棒]

With Virgin Media's Essential Security service enabled (Virus protection On, Parental controls On) there is no issue accessing website suggesting a routing or site issue. To try and determine the cause open a Command Prompt in Windows or Terminal application elsewhere, and enter the following commands:

• if using Windows:
  

  curl -IL simmarket.com

  tracert simmarket.com

• otherwise:
  

  curl -IL simmarket.com

  traceroute simmarket.com

Post the resulting curl output here and redacted output from tracert / traceroute, i.e. do not post initial steps, for example:

traceroute to simmarket.com (157.90.128.219), 30 hops max, 60 byte packets
 1  REDACTED
⋮  ⋮
 9  ae1-2014.nbg40.core-backbone.com (81.95.15.206)  40.771 ms  41.286 ms  41.258 ms
10  core-backbone.hetzner.com (81.95.15.6)  35.107 ms  39.398 ms  39.043 ms
11  core22.fsn1.hetzner.com (213.239.254.241)  42.502 ms core21.fsn1.hetzner.com (213.239.254.217)  35.255 ms core22.fsn1.hetzner.com (213.239.254.237)  42.446 ms
12  213-239-252-125.clients.your-server.de (213.239.252.126)  41.725 ms ex9k2.dc16.fsn1.hetzner.com (213.239.229.230)  41.574 ms  41.473 ms
13  secure12.simmarket.com (157.90.128.219)  40.632 ms  44.700 ms  40.173 ms

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[redmoonmbeam]

I'm having the same issue with https://runalyze.com/ with it saying this site couldn't reach and timed out.  Again I can access on 4G or via VPN and just seems to be an issue with VM.

[Philipe]

I get following:

Virgin Media phone support is useless just get passed form person to person and no one understands the issue they think broadband is not working and try same things each time!

[redmoonmbeam]

Yes, I get the same if doing tracing route to runalyze.  How did you check or change your DNS settings? 

[redmoonmbeam]

Hi Client62 - on your VM Hub are you able to access https://runalyze.com/ ?

[Number-6]

---

@redmoonmbeam wrote:

Yes, I get the same if doing tracing route to runalyze.  How did you check or change your DNS settings? 

---

It doesn’t matter as this isn’t a DNS issue. From your post above it’s clear that the website hostname is being properly resolved to the right IP address. The issue is routing from VM’s systems out to that address which appears to be broken. Basically, on your VM connection it knows the IP address of simmarket.com, but VM’s systems don't know how to get there, well, at least from your IP address, maybe from other parts off the country it might work - it’s a routing issue.

Now this can only be fixed by VM’s network team, there is nothing, absolutely nothing, that you, nor the forum team, nor any technician they might insist on sending; can do to fix this.