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Poppy02's avatar
Poppy02
Joining in
30 days ago

Essential Security Controls - will not save after changes

I am trying to block access to certain websites, but after selecting the options, I am unable to save the changes. Although I blocked these websites in the morning, I realized my child can still access them, so I don't understand why it has not worked and why the settings will not save after. I get a notification which reads "Sorry the changes you made were not saved, please try again" each time. 

Any recommendations on how I fix this?

11 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    28 days ago

    Hi Poppy02 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with WebSafe. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

     

  • JS-012345's avatar
    JS-012345
    Joining in
    11 days ago

    Is there a fix for this? I am having this issue too.

    Any help will be much appreciated.

    Thanks

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      11 days ago

      In the meantime changes the DNS on the device(s) to Cloudflare Adult and Malware filters 1.1.1.3 and 1.0.0.3

      Be aware that DNS filters from any source are easily bypassed by curious teenagers 

      • JS-012345's avatar
        JS-012345
        Joining in
        11 days ago

        Thanks Adduxi

        Yes, I am aware this can be bypassed and I have two very curious teenagers and one extremely curious 12 year old!

        I just want to be able limit the access to certain gaming sites to avoid distractions. 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      10 days ago

      Hello JS-012345,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account. Would you be able to reboot your router and check if this is still happening. If not then, please come back to us here and we can get this looked into further for you via private message. The setting changes can sometimes be resolved with a quick reboot but if that doesn't work we will raise the issues with our support team.

      Kind Regards,

      Steven_L

  • JS-012345's avatar
    JS-012345
    Joining in
    10 days ago

    Hi Steven,
    I have rebooted the router but still the same issue.
    Thanks

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      9 days ago

      Sorry to hear this are you getting any errors when you try to save it? 

      • JS-012345's avatar
        JS-012345
        Joining in
        9 days ago

        Any change I make, this message is displayed at the top of the page.

        'Sorry the changes you made were not saved, please try again'