Email just received warning I have been Hacked and a Trojan installed
Hi,
Re my old ntlworld email address which is still open despite leaving Virgin two and a half years ago- I have just received a threatening email warning me that I have been hacked and that a Trojan has been installed etc and basically I need to pay $600 in bitcoins into an account or whoever it is, or they will send out spurious details about me. Now I have read these are just scams etc trying it on but the email does list what was my last password so they must have got in so this does worry me. Trouble is I can no longer access the account via the Virgin sign in page, it doesn't even recognise my email address so presumably whoever it is has changed the sign in completely? What I would like to do is cancel the account altogether if possible? I've tried going through Virgin/O2 Mobile whom I do have a mobile account with but it's proving impossible to go through them due to App issues not recognising my log in details despite numerous attempts. Thanks for any help?