Direct debit fraud
Hi I've had £73 taken from my bank today. I'm not a virgin customer for many years. I believe this is a fraudulent direct debit and need this looked into
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Contact your bank, demand that it reverses the payment under the DD Guarantee, and then cancel the DD.
The VM forum team might look into the fraud concern.
Another thing to do is to investigate how VM have got your bank account number and sort code. Without these a company cannot set up a Direct Debit.
Hi Jimbojames1 👋
Welcome to our Community Forums and thanks for your post.
I am sorry to hear this.
Will pop you a PM 📩 now so we can take a closer look into the issue.
Speak soon!
