Forum Discussion

Jimbojames1's avatar
Jimbojames1
Joining in
11 months ago

Direct debit fraud

Hi I've had £73 taken from my bank today. I'm not a virgin customer for many years. I believe this is a fraudulent direct debit and need this looked into

4 Replies

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    11 months ago

    Contact your bank, demand that it reverses the payment under the DD Guarantee, and then cancel the DD. 

    The VM forum team might look into the fraud concern. 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    Another thing to do is to investigate how VM have got your bank account number and sort code. Without these a company cannot set up a Direct Debit.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Jimbojames1 👋

    Welcome to our Community Forums and thanks for your post.

    I am sorry to hear this.

    Will pop you a PM 📩 now so we can take a closer look into the issue.

    Speak soon!