Forum Discussion

Ckj16's avatar
Ckj16
Joining in
2 years ago

Childsafe not working

My child safe im has not been working for a few days not I have tried resetting hub etc but nothing is working can someone please help I have 3 children 

7 Replies

Sort By
  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Ckj16 

    Welcome to our community forums and thank you for your first posts.

    Sorry to hear you are having issues with Child Safe not working. We can understand your concern as you have 3 children and we want to best help. I can see you recently contracted our team regarding this issue. Was the issue resolved with our team? Do you need any further help? 

    Thanks,

    • Ckj16's avatar
      Ckj16
      Joining in
      2 years ago

      Hi I spoke to a member of your team on live chat last night and they said they sorted it from your end but it’s unfortunately still not working 

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Ckj16 

      Please only send private messages when invited to do so by a member of the team. 

      We do however want to do our best to help. Can you let me know how you are taking the changes for Childsafe? Is this via your online account https://www.virginmedia.com/broadband/parental-control Can you also let me know when this issue first occurred? 

      Thanks,

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    You could in the meantime set the DNS on the children’s devices to 1.1.1.3. That’s the DNS for Cloudflare and should block Adult content. 

    • Ckj16's avatar
      Ckj16
      Joining in
      2 years ago

      How do I go about changing it on there devices please? 
      Thank you 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        You need to manually set the DNS. Check either the manual (if available) or Google advice for a particular device. Both Cloudflare and OpenDNS provide DNS Servers that block Adult content. 

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    For device specific instructions see Setup Guide | OpenDNS

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks