Ckj16
2 years agoJoining in
Childsafe not working
My child safe im has not been working for a few days not I have tried resetting hub etc but nothing is working can someone please help I have 3 children
My child safe im has not been working for a few days not I have tried resetting hub etc but nothing is working can someone please help I have 3 children
Hi Ckj16
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues with Child Safe not working. We can understand your concern as you have 3 children and we want to best help. I can see you recently contracted our team regarding this issue. Was the issue resolved with our team? Do you need any further help?
Thanks,
Hi I spoke to a member of your team on live chat last night and they said they sorted it from your end but it’s unfortunately still not working
Hi Ckj16
Please only send private messages when invited to do so by a member of the team.
We do however want to do our best to help. Can you let me know how you are taking the changes for Childsafe? Is this via your online account https://www.virginmedia.com/broadband/parental-control Can you also let me know when this issue first occurred?
Thanks,
You could in the meantime set the DNS on the children’s devices to 1.1.1.3. That’s the DNS for Cloudflare and should block Adult content.
For device specific instructions see Setup Guide | OpenDNS
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