Forum Discussion
- Akua_AForum Team
Hi SP1919
Welcome to our community forums and thank you for your first post.
Sorry to hear you were having issues with child safety. We can understand your concern. I can however see you have been able to reach our team you made the change for you. Do you need any further help with this?
Thanks,
- BaldingRageJust joined
my child safety setting are not working either, even though they are turned on in the options
- legacy1Alessandro Volta
VM are using a buggy way to update DNS servers as to if you are wanting Child Safe or not.
But you can take control and set your devices to use 1.1.1.3 or 1.0.0.3 as your DNS
- SP1919Joining in
Hi thanks for your reply. Yes I have reached your team twice and have turned on yhe safety settings but they are not working. Yhis is what I am trying to tell you. The safey settings are on but all the porn sites are accessible!!! Please do something. This is a very serious issue. I am expecting you to solve the problem quickly. So many people write messages about the same issue. You should be aware of this problem. Thank you.
- legacy1Alessandro Volta
Their will come a time where VM will unfortunately be made to do something because manually fixing the problem will not hold up for long
How VM can fix web safe for router mode - Virgin Media Community - 5482089
- SP1919Joining in
Sorry your answer doesn’t make sense. What do you mean?
- legacy1Alessandro Volta
you want Child Safe yes
you want it working yes
VM way not working no
My way better if VM do
- WakankaaTuning in
Did they manage yo resolve the issue ?
- AdduxiVery Insightful Person
To get you over the hurdle whilst VM fix the issue, you can manually set the DNS on the device(s) to use Cloudflare Adult and Malware filters. Set the DNS to 1.1.1.3 and 1.0.0.3 manually. This will bypass the VM DNS servers until the issue is fixed.
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