Can't get through to Tech Support
Our Hub 5 has a flashing blue light - with no internet connectivity. I can't seem to get through to VM to ask them about this. All I get by contacting customer support is "we're running tests" and can't find anything wrong. Any suggestions of how to actually speak to someone?
As an update, this situation was resolved last night. I managed to chat to someone online who informed me there was a local outage (including when it went down and expected reconnection time). It's a pity this information wasn't reflected in the Service Status check which constantly indicated all was well....if I knew there was a problem then I wouldn't waste lots of time chasing this up! Maybe the best solution is to see if there is a service van parked at the local hub!
