I get told this ever dam time, and get told NEXT MONTH IT WILL BE CORRECT your resolution team gave me £10 recently due to the complete mess that virgin refer to as Billing, and have an email and a chat saying January will be £13 definitely
But of course it isn't it's £20 how long will this farce go on for ? I'm sick and tired if it every dam month it's wrong, maybe someone should tell Richard Branson what a mess the virgin billing system is in
Forum TeamHey Elizabeth-2023, thank you for reaching out and I am sorry to hear this.
We understand this is frustrating and I can see you've sent a message to my colleague via PM.
She will reach out when she can do.
Been hours on WhatsApp chat, now been promised that this month's bill of £20 which should be £13 will be reduced to Zero, been told to check the app to confirm, but my app still shows £20, I don't suppose virgin will ever get their billing system to work, so totally fed up with virgin billing and false promises
Forum TeamI understand its frustrating however my colleague will look into this and reach out when she can do.
We will get this sorted out for you.
