For the past 2 days, we have not been able to access our recordings on our Virgin TV 360 box. We get this message Action is not possible at the moment, please try again later. If the problem continues, call 150 from your Virgin Media phone, or call 03454541111 from another network. Error code CS5500
As per another thread here there's currently a known outage - there's a message on the VM phone fault reporting line this morning (Saturday 16th) saying they are working on it
For some of us it started around 8PM Friday
This could be the same issue as you have - though you say a couple of days? Some folks seem to get error CS3400 and some CS5500.
Look for announcements as to when it is fixed and see if it is resolved for you. Not much point trying to diagnose your issue any further if there's a known outage.
Ours has started working again (9AM Saturday) - check if yours is okay now
Yes seems ok now, fingers crossed it holds.
