URGENT: VM is blocking my website
Hi There, I have a business website - schemeinterior.com- which is being blocked by VM. I have spent the last week on the phone with VM call centres and spoke to multiple teams with no solution. The site is an interior design website (so there is no restricted content) and my dev team has scanned for malware and added a CDN from Cloudflare to the domain. All checks on our side show the site as secure. It looks like the site is only blocked on the VM network. I have tried BT and mobile data and can access the site fine. I can also access the site if I switch off virus protection in my VM account. This is a problem as it seems that anyone on the VM network who has their web safe settings turned on, which I assume is most people, will be unable to access our site. This is a huge issue and I have already had several new partners contact us to say they can no longer access the site. This has been happening since Tuesday 25th Feb, so almost a week now. Can someone please help?Issues After Moving Home — Blocked Websites, Account Not Updating & WiFi Boosters
I’ve been a Virgin Media customer for over two years, and I recently moved home. Unfortunately, the setup process has been a complete disaster, and I am struggling to get proper support. After numerous calls and chat sessions lasting over an hour each, I finally managed to get a technician to install my internet. While the internet connection itself is working, I am facing multiple issues: Blocked Websites — Several websites are inaccessible, and I need Virgin Media to unblock them. This wasn’t an issue at my previous address, and I’ve tried to check my Web Safe settings, but I still cannot unblock them myself. Account Not Updating — My Virgin Media online account still reflects my old account number, address, and post code instead of the new details. I have no way of managing my services properly. Spotty WiFi & Boosters — My connection is unreliable in certain areas of my home. I was told I had access to WiFi boosters, but I have no idea if they’ve been ordered, when they’re coming, or how to track them. I spent another hour on the phone this morning, only to be told I would be contacted in a few days — but with no clear guidance on what to expect next. Can someone from Virgin Media assist me in getting this resolved? Specifically: — How can I get Virgin Media to unblock these websites? I am unable to do this on my own. — How can I ensure my online account updates to reflect my new address and account number? — How can I confirm whether my WiFi boosters have been ordered and when I should expect them? I’d appreciate any help or advice from the community or Virgin Media representatives. Thanks in advance!