Forum Discussion

nataliet1's avatar
nataliet1
Joining in
20 days ago

URGENT: VM is blocking my website

Hi There, I have a business website - schemeinterior.com- which is being blocked by VM. I have spent the last week on the phone with VM call centres and spoke to multiple teams with no solution. The site is an interior design website (so there is no restricted content) and my dev team has scanned for malware and added a CDN from Cloudflare to the domain. All checks on our side show the site as secure.

It looks like the site is only blocked on the VM network. I have tried BT and mobile data and can access the site fine. I can also access the site if I switch off virus protection in my VM account. This is a problem as it seems that anyone on the VM network who has their web safe settings turned on, which I assume is most people, will be unable to access our site. This is a huge issue and I have already had several new partners contact us to say they can no longer access the site. This has been happening since Tuesday 25th Feb, so almost a week now. Can someone please help? 

Web Safe Blocked Websites
web safe issues
  • goslow's avatar
    goslow
    Alessandro Volta
    20 days ago

    Put the domain name schemeinterior.com into Virus Total and it comes back with 5 entries for phishing or malicious or suspicious. This is why VM is blocking the site.

    https://www.virustotal.com/gui/home/url

    If you are happy your site is clean, you should report false positives to the providers who are flagging it on Virus Total.

    This list may be out of date but may get you started

    https://www.getvisible.com/false-positive-virus-malware-scans/

  • nataliet1's avatar
    nataliet1
    Joining in
    19 days ago

    Thanks all for your help here. I've gone back to my host server to hopefully resolve these issues. Many thanks

    • Carley_S's avatar
      Carley_S
      Forum Team
      18 days ago

      Hi nataliet1 

      Welcome to the Community Forums. 

      Sorry to hear of the issues with your website being blocked. 

      I can see that the Community has come together to help you on this in possibly identifying the issue. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.