Upgrade from TiVo to Virgin media 360 - Code error M63
Hi, Upgraded from TiVo to Virgin Media 360 just before 18th December 2025 and received the new 360 remote a few days later, but my box was still awaiting the update to 360 download icon. Anyway I received a text on Friday 2nd January 2026 to say that I’ve successfully been updated to Virgin Media 360. Only problem now my box now says: You have recently had an issue on your account. If you are still experiencing reduced functionality, call us on UNKNOWN. With the following error code: Code M63 means your Virgin Media account isn't set up correctly If you've only just set up your TV box, or have recently called us about this issue, leave the TV box for 2 hours while it connects to our network. If you're still seeing the code, or haven't recently set up the box, please chat to one of our team. This code only affects our Virgin TV V6 boxes and Tivo boxes. Does anyone know if this can be resolved, without the need for a technician visit. I’ve tried the following holding + holding power whilst restarting the box in order to try and force the update and/or holding - whilst restarting but this has not fixed the issue. Anyway advice would be much appreciated. Thank you. 😌
Power Adapter for V6 box
Hi, The power cable for my V6 box broke, the thin cable where it comes out of the power brick. I contacted Customer Services through the online chat on 18 December (as an aside the bot on the customer service chat is horrendously bad, the whole process took 40 minutes). Was told a new adapter kit would be with me in 3 to 5 working days and that I would receive an email when it was dispatched. The only emails I've received were regarding renewing my contract which I am somewhat loathe to do seeing as I currently cannot use my main box. Is there any way to find out if the replacement part has actually been ordered for me?
V6 Upgrade Questions
I have just started the process to upgrade our two V6 boxes to 360 and I have a few questions: Will we get sent two new remotes or will I have to request a second one separately? The V6 box in the living room is wired up normally, but the one in our bedroom is "dumb" in as much as it doesn't have a coax cable plugged in and just connects wirelessly to the living room box. Will this box still get the upgrade app, or do I need to connect it more directly to the network (e.g. via ethernet)? Will the bedroom box still only be able to get recordings off the one in the living room or will it gain the ability to record things separately? Thanks in advance for any answers provided.Virgin 360 is appalling
I’ve just submitted this as a complaint and I’m copying my complaint here. I wish I’d read these reviews before I upgraded. It looks like I’m not the only one. I called three weeks ago to report a minor fault on my TiVo box. I was advised “you need to upgrade to Virgin 360“. Your technician advised me with all confidence, “It’s much better, it’s quicker, you’ll have much more facilities than you have on the V6 system.” I did as I was advised. He was lying through his teeth. Virgin 360 is absolutely atrocious. Far worse than the V6 system I’ve enjoyed for 10-15 years. Far worse in every respect. The only benefit it gives me a occasionally being able to log onto other TV channels such as iPlayer and ITV X, which is of no use to me because I can do that from my smart TV. Let me list for you the way in which it is abysmal. It fails to record programs which I have set. It records a program but only records half of it. It records a completely different program to the one I’ve set, (I was actually watching a TV program late night, pressed record and went to bed, and when I got up the next morning it had recorded something completely different.) Frequently, very often, when I go to play a show I have recorded and which is showing in my recordings I get an error message, saying the show cannot be played. This happens a lot. When I login into iPlayer, next time I go to iPlayer, it wants me to login with a QR code all over again. This has happened to me several times in one week. Logging straight back in is about 50% effective. Numerous programs and channels showing in the TV Guide, I can no longer record. That never happened under V6. In addition, there are all those facilities I used to have that are no longer available. I used to be able to: Pause and go forward in slow motion Pause and go forward a frame at a time. (Useful watching sport). Go forward on record recordings or paused TV 15 minutes at a time. Watch at accelerated speed with Sound. Fast forward and when I press pause, it would jump back slightly so I hadn’t overshot what I was looking for. Move the TV guide forward in two hour blocks. Revert to the previous channel I was watching, with one click of a dedicated button. Subdivide my recordings into movies only, or partially watched. Recover recordings which I had deleted recently. And the remote control had dedicated buttons for, “info“, “subtitles,“ “my recordings” Overall, the previous V6 system apart from one or two minor issues, was flexible, user friendly and extremely robust. In contrast the 360 system is inflexible, flaky, falling apart, not user friendly, not enjoyable to use at all. Absolutely [REMOVED] useless.Keep getting 360 spam when I turn on my box.
Everytime I turn on the box I get this spam about 360. Under no circumstances do I want to run the horizon firmware. I am out of contract and as soon as this is forced onto us, I am jumping ship. All I do is watch TV and Record TV. I don't use any apps and I don't do anything on demand and I don't stream anything. Stop promoting this useless crap to me, and keep paying the TiVo license. When you stop and force that crap onto us, I'm gone. Kind Regards -jse2025Fast forward skipping / jumping forward
Hello, I have noticed a problem with the fast forward function. Sometimes when fast forwarding, the programme skips forward 10-15mins. When you rewind it goes back to the original position. So the one way to get through that part of the programme is to watch it in real time. This doesn't happen all the time. Seems to happen more often during long, sport recordings. Particularly when in 4K. I have a V6 box. I haven't upgraded to 360 (don't want to lose recordings and series links, and don't like the look of the UI). Any ideas what is going wrong? Thank you. RussV6 Box solid amber light
Hi, My Virgin V6 box is stuck on the welcome screen loop with a solid amber light on the power button. I have done the suggested reboot (holding + & power button and also - & power button) neither of them worked but i did get to a screen where there was an arrow pointing down at a box, but then went back to the welcome screen loop. You can hear a faint click just before the box starts its loop. Please can I get a replacement box as I assume this is a hardware fault.
